We bought our wedding rings 26 years ago from Dan, and he has stood by his jewelry ever since. We went back on our tenth anniversary to ask for him to make us custom rings cut from the same band of gold. People in all sorts of places have recognized his work! He is a gifted artist, and always fusses over his rings when we come to have them cleaned (now from out of state), but I know that’s because he cares passionately about his work. If your focus is customer service go to a chain. If you want beautiful jewelry that will last, go see Dan.